Community Resource Manager #HIRING

Purpose:

The Community Resource Manager plays a key role within Stephen Center’s Development team by overseeing all aspects of in-kind donation operations, supervising donation center staff and volunteers, coordinating with internal teams, and maintaining the organization and distribution of donated goods. This role ensures a respectful, efficient, safe and ethical donation experience for both donors and clients, and supports the mission of Stephen Center through strong leadership, community engagement, and customer service.

Key Accountabilities:

·Manage the daily operations of the donation center, including intake, organization, inventory tracking, and distribution of in-kind donations to support Stephen Center programs.

·Supervise, schedule, and support part-time donation center staff and volunteers.

·Coordinate with internal departments to align in-kind inventory with client and program needs.

·Oversee storage and processing areas, ensuring they are clean, organized, inventoried and fully stocked.

·Ensure all donor interactions are engaging and reflect Stephen Center’s values of dignity, respect, and gratitude.

·Coordinate special donations and exception requests with the Chief Development Officer.

·Manage approved donation pick-ups in line with policy and ensure proper documentation and donor acknowledgment.

·Maintain cleanliness, safety, and organization of the loading dock, closets, and storage areas.

·Support inventory audits and maintain accurate records of in-kind donations.

·Engage donors, volunteers, and community visitors with professionalism and warmth.

·Participate in team meetings, training sessions, and agency events as required.

·Perform other duties as assigned to support team success and operational needs.

Position Requirements:

·Must conduct oneself with professionalism, integrity, and in alignment with Stephen Center’s mission and values.

·Valid driver’s license required and ability to drive agency vehicles when needed.

·Strong organizational and communication skills, with the ability to prioritize and delegate tasks effectively.

·Demonstrates leadership ability and confidence when supervising volunteers and staff.

·Comfortable interacting with donors, community members, and internal teams in a respectful and professional manner.

·Able to work independently and as part of a team, exercising sound judgment in dynamic situations.

·Physically able to lift 25+ pounds, with frequent walking, standing, kneeling, and climbing in and out of vehicles.

·Comfortable working in indoor and outdoor environments and able to maintain a clean and safe workspace.

·Willingness to work a flexible schedule, including occasional evenings, weekends, and holidays.

·Models positive behavior, consistency, and accountability in support of Stephen Center’s mission.

Preferred Qualifications:

·High school diploma or GED.

·Previous experience in nonprofit operations, customer service, donation/inventory management, or volunteer coordination.

·Bilingual abilities or experience working with culturally diverse populations.