Care Team Specialist - Iowa CCBHC

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

The Care Team Specialist serves as the behind-the-scenes point person who ensures consistent communication among a client’s care team, both within the organization and with external providers, to support optimal care. They help connect clients to additional resources or programs as needed and are responsible for completing the documentation required for the Certified Community Behavioral Health Clinic (CCBHC).

Compensation: between $19.74 and $23.54 per hour (wage is based upon total years of relevant experience).

Work Schedule: 37.5 hours per week

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MINIMUM QUALIFICATIONS

• Bachelor’s degree in psychology, social services, sociology or other related fields desired or comparable work experience preferred
• One year experience in health and human services, or related field

Essential Duties and Responsibilities

• Document client contact, Release of Information, consents for treatment, and all required agency documentation.
• Ensure completion of agency-wide assessments (e.g., PHQ-9, DLA-20, Columbia Suicidality Rating Scale, if applicable).
• Conduct and document assessments at admission and ongoing intervals, identifying client strengths, abilities, needs, and goals.
• Develop individualized care plans, including coordination, crisis intervention, and self-care strategies, in collaboration with the client.
• Advocate for client needs and ensure consistent engagement in services.
• Connect clients to appropriate resources such as physical health, behavioral health/substance use treatment, housing, education, employment, and social services.
• Maintain monthly contact with clients through face-to-face meetings or telehealth.
• Coordinate with the client’s support network, including family, healthcare providers, behavioral health professionals, social service agencies, and legal representatives.
• Facilitate communication among providers, organize case conferences, and utilize team expertise to support client care.
  *Create, maintain and share as appropriate a dynamic self-care plan.
• * Strive to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• * Essential functions of this job are to be performed on company physical work site or designated workspace.

 *DENOTES ESSENTIAL JOB FUNCTIONS